Returns & Replacements

Shoe exchanges will be accepted on the condition that the shoes have only been worn to test for good fit. Shoes should only be tried on a clean carpeted surface for long enough to determine whether they are a good fit. Both soles and uppers must be in a perfect condition to qualify for a return or replacement.. All returns must be in an identical condition to which they were supplied by us and be authorised in advance of their return by The Swing Dance Company Limited. Please contact us before returning any items, in the case that replacement shoes are required, additional information supplied will ensure that replacement shoes are dispatched at the earliest convenience. All returns must be sent back to us within 7 days of receipt. We do not pay for return post and cannot be held responsible for any goods that may be mislaid during return. There will be no additional postage charge for sending out a replacement. 
Any “special order” shoes that have been ordered to a clients specific specification cannot be returned, at the time of ordering it will be made clear when “special order” shoes are being ordered. 
We are confident that you will be happy with your order and the service you received. However if you do require a refund, and the returns policy has been followed, we would be happy to offer a full refund. The cost of returning and appropriately insuring the goods in transit until satisfactory receipt at the company will be borne by the customer not The Swing Dance Company Limited. 
If you do wish to return goods to us, the following information must be enclosed with the returned goods. Failure to include the following information may result in the refund process taking longer or in some circumstances being rejected.

•  Original Order number
• Your name
•  Your contact details (including a daytime contact number)
•  A brief description of the goods being returned
•  A brief reason for returning the goods
•  Whether you would like a replacement or a refund

 The customer will be required to return the goods to the company before a refund can be processed. As soon as we receive the goods we will action your request. Where a refund has been requested, we will credit your credit/debit card. If you would like further information on our returns policy, please contact our customer service team.